Generational roofing firm focuses on top service
In addition to providing homeowners with industry-leading roof coverings, the skilled professionals at Murakami Roofing LLC also deliver stellar customer service — a key element in the process.
Murakami Roofing has assisted Hawaii’s homeowners for nearly 40 years as Clinton Murakami heads the family business after learning the ropes under the tutelage of his father, Clifford.
As evidence of the company’s commitment to fostering a supportive family culture, general foreman John Mercado has worked with Murakami Roofing since 1981, when Clinton was only in elementary school. The business is in good hands with the next generation as Clinton’s son Jason (pictured left with a worker) is finishing a degree in construction management engineering from Oregon State University, and has spent the last three summers working for the family company.
The business is lauded by homeowners for its commitment to integrity and service, and Clinton noted that it’s important to properly identify customers’ needs. For example, someone that doesn’t expect to live in a dwelling for a long period of time shouldn’t invest in a 50-year roof or purchase exorbitant products that are impractical. Clinton advised homeowners to first review past roofing service records — if it has been more than 10 years since installation or repairs have taken place, he recommended a free roofing inspection by Murakami Roofing to pinpoint necessary improvements.
At the onset of selecting a new roof or making essential repairs, Clinton advised potential customers to dedicate the appropriate time and research before upgrading their home. While the work performed by a reputable company with a proven track record of completing successful jobs may cost more than companies touting lower prices, a quality project will end up saving money over the lifespan of a roof.
“We work hard to provide excellent customer service, and it’s our service that sets us apart from the competitors,” said Clinton, who hopes to pass on the business to his son in the coming years and make it a third-generation company. “We all sell the same roofing products, but it comes down to customer service. I have a lot of customers that used to be my dad’s, and someday, they will be my son’s customers, too.”