Pure quality leads to customer loyalty
BY MICHELLE LEE
From a trusted family doctor to one’s go-to sales representative at a favorite retailer, most people have that certain someone they turn to for most professional services. So it comes as no surprise that in the ever-expanding market of home construction and renovation, customer loyalty would also play an integral role.
Since 2008, Hua Xia Construction has serviced Hawaii, specializing in both commercial and residential construction. “Being relatively new to the Islands, it was crucial for us to establish ourselves with quality craftsmanship and superior customer service,” said Andy Cao, project manager of Hua Xia Construction. “To this day, the majority of our business continues to come from referrals.”
Included in Hua Xia Construction’s pool of satisfied customers is real estate broker Ken Lee. After hiring the company for a commercial building renovation project years ago, Lee was so pleased with Cao’s professionalism and work ethic, that he later commissioned Hua Xia Construction to renovate his home in Mililani.
“With the commercial building job, there was a substantial amount of structural and cosmetic work to do, including electrical and plumbing, but they were able to complete the job swiftly and efficiently,” said Lee.
Certified with the proper licensing to handle all aspects of the construction process, including permitting, Hua Xia Construction does everything from ground-up construction to home repairs. “Being so involved allows us to stay accountable,” explained Cao. “It also leaves very little room for any oversight or miscommunication.”
For Lee’s own home renovation, the Hua Xia team carried out a full remodel of two major areas. “To remodel the kitchen entirely and change out all the countertops and cabinets in the bathroom, the entire project took less than three weeks,” said Lee. “Being that I work in the industry, I was taken aback by the superb quality of work, and hope to continue with Hua Xia for future jobs, both professional and personal.”
For more information, call Hua Xia Construction at 636-1888 or visit its website at www.huaxiaconstruction.com.
HUA XIA CONSTRUCTION
contact // 636-1888
web // www.huaxiaconstruction.com