Giving Customers a Voice in the Renovation Process
Elite Design Group LLC strives to turn dream kitchens into reality by working hand-in-hand with its customers from day one.
The Honolulu-based design and construction firm walks clients through the entire design process step-by-step, starting with an initial meeting in which Elite Design Group’s project managers will give a free estimate on the project based on each client’s personal budget.
“Some people have $50,000 to work with, while others may have $150,000 to work with. So instead of coming to the client with a proposal right off, this introduction phase lets us know their budget so we can put together something that is affordable to them and that they’ll be happy with,” said owner Ray Adams.
From there, Elite Design Group and the client work together over the course of several meetings to put ideas to paper and piece together what the final outcome of the project will be.
“We walk the customer through everything step-by-step,” Adams said. “We come out and do measurements, we go shopping with them for materials … there’s a whole process.”
Clients remain closely involved even after the actual physical labor begins, as Elite Design Group stays in daily contact to keep customers updated with their project’s progress. And should any unforeseen problems or setbacks occur, Elite Design Group’s team of competent, experienced workers inform homeowners immediately of the situation and their proposed solutions.
“A big part of the project is to make the client feel like they’ve actually done part of the work,” Adams said. “Overall, we make the customer feel like they’ve been part of the project.” Call Elite Design Group at 847-3888 to set up an appointment, or visit its showroom, located at 570 A Dillingham Blvd., during normal business hours, 8:30 a.m. to 6 p.m. Monday-Friday and 9 a.m. to 5 p.m. Saturday.
contact // 847-3888
address // 570 A Dillingham Blvd.