One of the things that everyone working on a home improvement project has in common is the need to do research in order to make a decision that they are comfortable and happy with. It is no different for wood and stone flooring, and Shirley Pai Hilton, president of Pacific Imports International, thinks this is especially the case with wood flooring because of the multitude of choices in the marketplace.

Hilton says that whenever a new customer comes into the company showroom, there is always a strong need for information. The customer’s brain, she explains, is clicking away, absorbing the aesthetics of a product while trying to determine quality, durability, installation cost and suitability for his or her own unique situation.


“It is the salesperson’s duty to provide accurate information about the product and installation details as a part of excellent customer service,” says Hilton. All of Pacific Imports’ staff undergoes extensive training under Hilton’s guidance, and customers can expect good information on the different types of wood and stone flooring, each product’s features, functions and benefits and also design and decorating tips, if needed.

“We cannot achieve our mission of being ‘Hawaii’s best flooring company!’ without providing this essential customer service,” says Hilton.

And that is the very reason that Pacific Imports has gone from offering its free “Wood and Stone Flooring 101” just quarterly to every month now. The next session is scheduled for Saturday, Feb. 18, from 10 to 11:30 a.m. Enjoy a continental breakfast while learning the basics on the various types of wood, stone and tile flooring on the market and also installation methods. Seating is limited each month so that staff can adequately meet with customers one-on-one.


Hilton is so gratified by how many people come up to her after the presentation to let her know how much they loved the seminar and to say that they learned a lot. And because she wants customers to learn so that they can be happy with their flooring decision, there is a private sale only for attendees, where flooring and installation are both priced far below what they offer at any other time — guaranteed. Hilton extends her personal invitation to you to come and experience the company’s spacious showroom and beautiful Kahala Floors line of flooring, made especially for Hawaii. Call 847-7711 to reserve a seat today.

CONTACT: 847-7711