Communication: a top priority

By Caroline Wright Posted in: RemodelRenovating

Building or renovating a home for the first time — or even the fifth time — can be a high-stress experience. But when a contracting firm makes communication a priority, it’s much less intimidating.

As homeowners continue to discover Atlas Construction, the company keeps clients informed at every step of a project.

When Rashelle Lee hired Atlas Construction for a property teardown and subsequent new build of her first home, she knew the project would take longer than normal, because her parcel is located in a Hawaiian Homeland community.

“I was really scared about being a first-time homeowner — scared about what I could afford, what the budget would look like and what I could cut down on,”

Lee recalls. “Atlas helped me, from coming up with plans to helping me get the loans and picking the bank.”

Lee remembers a lot of “back and forth” with Atlas for the first year of planning. “They were great about helping me through that process,” she says. “Everybody was family. I felt welcomed and comfortable, like part of their family, too.”

Though Susan and Frank Nakagawa were almost 3,000 miles away at their mainland home for most of their 2018 Manoa teardown/ rebuild, the miles were never an issue.

“The crew at Atlas was very easy to deal with even though we were long distance,” says Susan.

Frank felt like he was involved with the project the entire time, though he wasn’t on-site.

“The thing about Atlas is they always keep in touch with you. They have no trouble calling or emailing when something comes up. They keep you informed about everything.”

Stacy Sukita decided to renovate his family home and asked his boss and friends if they could recommend a contractor. Built in 1941, the house presented some challenges: it had old wiring and termite damage. Sukita decided to hire Atlas on the strength of its work on his boss’s home.

Atlas provided support with every step of the project, including financing. When the loan was approved, Sukita went to Atlas’ office to work with a designer on his new house.

“It was a nervous time but they worked with me,” he says. “It actually got to be fun!”

Revisions — when they happened occasionally — were practically painless.

“When you speak with Bruce, Nathan and Rodney, they’re down to earth,” Sukita says. “If you need to make changes, they’re easy to speak with. They really took care of me. I’m a lucky guy!”

Award-winning Honolulu design-build firm Atlas Construction hosts free monthly seminars and open house events that showcase recently completed projects. For more information, visit atlasconstruction808.com.

ATLAS CONSTRUCTION
CONTACT 808-951-9500
ADDRESS 2222 Kamehameha Hwy., Honolulu
WEB atlasconstruction808.com