Kahala Pacific Floors has one main goal: to be the very best flooring company in Hawaii. From products to installation to customer relations, it is the company’s goal to provide you with the very best that is available in the Hawaii market, as well as the entire flooring industry.
This formula has definitely been one of success for Shirley Pai Hilton and her staff. It all starts with terrific products. The company’s product offerings mainly revolve around its own brand of flooring — the fantastically popular Kahala Floors engineered and solid wood flooring, probably the best quality products available anywhere.
All of these floors are custom made especially for Kahala Pacific Floors, and delivered in whole containers to its Honolulu warehouse. In fact, Kahala Pacific Floors is probably the only flooring company in Hawaii that actually has its own employees abroad that oversee the production and shipping process. Nothing gets into the container that isn’t up to snuff.
In fact, when Hilton first took over the company many years ago, there just wasn’t any good engineered wood flooring lines being sold in Hawaii. She had read industry studies indicating that engineered flooring was growing in popularity because of the extreme stability it offered consumers who preferred wood flooring.
One of her first goals as owner was to hash through the hundreds of companies that manufacture engineered wood flooring in China. She and her assistant, Isabella, spent many days and hundreds of miles visiting the two dozen shortlisted factories to sift out and select who would be making the product.
Hilton wanted something that could be refinished several times, be of the most reliable construction, be made especially for Hawaii’s humidity and barefoot lifestyle, offer safe glues and finishes, and never fail the consumer. The result is the beautiful, high quality Kahala Floors line of engineered wood flooring.
Hilton said that with nearly 2 million square feet sold, there has never been a single warranty claim. Hilton also feels very strongly about educating the consumer, so that they can make their own decision on what is best for them and feel good about their purchase.
Offering product and installation information on solids, engineered, laminate and stone, the company’s Wood and Stone Flooring 101 seminars have been very well attended. Past participants always rave about how much they enjoyed the session and how much they learned. “These free seminars are just another part of our excellent customer service,” said Hilton.
The next seminar will be held on Saturday, Nov. 8 from 10 to 11:30 a.m. at the company’s showroom located at 926 Kohou St. In conjunction with the seminar, a private sale is offered to attendees only. It’s a great opportunity to save big on a new floor for the holidays or as a gift for a loved one. Call 847-7711 to reserve a seat today.
KAHALA PACIFIC FLOORS
contact // 847-7711
address // 926 Kohou St.
web // www.kahalafloors.com
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