While the friendly staff at Murakami’s Roofing brings more than 35 years of experience to every job it takes on, the company is also lauded by homeowners for its commitment to integrity and stellar customer service.
Murakami’s Roofing employs a “Customer Promise,” which includes: providing clients with an honest recommendation for the work needed; a thorough inspection followed by a written estimate; offering money-saving alternatives; and supplying a checklist with which residents can prepare for the pending roofing job.
“Once you choose us, we’re tied in for life,” said Clinton Murakami, owner of Murakami’s Roofing. “If there should be any issues, we’ll be there — we don’t pass the buck, or kick the can down the road.”
Murakami’s Roofing has assisted Hawaii’s homeowners for four decade, as Clinton now heads the family business after learning the ropes under the tutelage of his father, Clifford. The second generation roofer recommends that homeowners take a proactive approach when addressing one of a structure’s most vital components.
At the onset of the purchasing process, Murakami advises potential customers not to “over buy.” For example, if a particular resident does not think they will retire in a current dwelling, it would be impractical to purchase 50-year roofing shingles. The craftsman also advises those interested in a roofing upgrade to secure two or three estimates through companies verified by the Better Business Bureau or suggested via referrals from friends or family. By doing some diligent homework, customers can weed out the inexperienced or fly-by-night operations that produce shoddy results, and end up costing more in the long run.
“Once you nail down two or three estimates, then you can do a real in-depth comparison,” said Murakami, who also recommended perusing the internet for information on some of the industry’s new and popular roofing materials to gain familiarity with them. “Don’t let price be the sole determining factor. You should consider the quality of materials and reputation of the company.”
The skilled staff at Murakami’s Roofing is poised to introduce an array of roofing options from which customers may choose according to their budgets and needs of the home. Murakami’s offers a host of roofing applications, including: asphalt shingles that provide cost-effective, durable coverage; metal roofing designed to withstand various conditions present in the Islands; Gaco silicone roof coatings manufactured to seal and protect homes from leaks, while also fending off damaging UV rays that can compromise the life of a roof over time; and roll roofing for low-slope roofs that aids in preventing moisture accumulation.
“We strive to provide good customer service, and that sets us apart from our competitors,” said Murakami, who hopes to pass on the business to his son in the coming years and make it a third generation company. “I have a lot of customers that used to be my dad’s, and God willing, they will be my son’s customers too.”
Just in time for those looking to address pending roofing resolutions, customers that purchase a complete re-roofing package through Murakami’s Roofing will receive one of two available bonus accessories. Homeowners may choose between a complimentary 50 feet of seamless aluminum rain gutters, or a free 20-watt natural light solar attic fan — which helps to circulate the air within and cool the home.
“When you pick up the phone and need help, we’re there for you,” said Murakami.
MURAKAMI’S ROOFING
contact // 348-8270
address // 46-152 Nahiku Place
web // www.MurakamiRoofing.com
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