Treating you like ohana
By Kelli Shiroma
News around Hawaii often spreads via word of mouth, and this is no different when it comes to outstanding customer service. Customers who enjoyed their experience with Windows Hawaii can participate in the company’s referral program, which provides extra opportunities to demonstrate customer loyalty.
“Once people become our customers, they’re part of our ohana,” said general manager Mario Garcia. “We treat every customer as if they were our only customer. We believe in true customer service and provide the best customer experience on the island.”
According to Garcia, Windows Hawaii’s customer referral program is unparalleled.
“Nobody else has anything like it (this program), especially in our field,” Garcia said. “At the end of the year, we recognize those with the most referrals by presenting them with a token of our appreciation.”
The year 2016 marks a new development in the customer referral program, as the individual with the highest number of referrals will win a trip for two to Las Vegas, which will be presented to them at the end of the year.
“The customer with the most referrals during 2016 will be the proud recipient of the Vegas trip,” Garcia confirmed. “This trip is exclusively for those with the most referrals during the calendar year. We also have quarterly Vegas trips as giveaways during the year to show appreciation to new customers.”
Garcia explained that the company has a database of customer referrals since 2007, but he revamped the program in 2012. Since then, it has expanded considerably.
“When our customers are satisfied, they talk about the product to their friends and family, and at that time, they send us a name or number,” Garcia said. “We nurture the relationship from there. If we make a sale, that’s good. If not, at least we made friends who believe in our products and they still refer us to others.”
Maintaining good relationships with customers is important to Windows Hawaii. When there are issues with orders or repairs, Garcia reassured customers that his company will do anything in its power to fix the problem.
“Because we live on an island, it’s going to take additional time to fix any problems, whether it’s the manufacturer’s mistake or ours,” he said. “Customers need to understand that the problem won’t be fixed overnight. But, Windows Hawaii will do everything we can to make things right for the customer.”
contact // 671-0808 • 383-7233 (cell)
address // 94-480 Akoki St. Unit 4
email // email@example.com
web // windows-hawaii.com