Get new windows from a ‘trustworthy’ company
By Kelli Shiroma
News around Hawaii often spreads via word of mouth, and this is no different when it comes to high-quality products and outstanding customer service. Customers who enjoyed their experience with Windows Hawaii can participate in the company’s referral program, which provides extra opportunities to demonstrate customer loyalty.
“Once people become our customers, they’re part of our ‘ohana and we treat them as family,” said general manager Mario Garcia.
According to Garcia, Windows Hawaii’s customer referral program is unparalleled to any other customer referral base on the island. “Nobody else has anything like it (this program), especially in our field,” Garcia said. “At the end of the year, we recognize those with the most referrals by presenting them with a token of our appreciation.”
The new year marks a new development in the customer referral program, as the individual with the highest number of referrals will win a trip for two to Las Vegas, which will be presented to them at the end of the year.
“The customer with the most referrals during 2016 will be the proud recipient of the Vegas trip,” Garcia confi rmed. “This trip is exclusively for those with the most referrals during the calendar year. We also have quarterly Vegas trips as giveaways during the year to show appreciation to new customers.”
Garcia explained the company has a database of customer referrals since 2007, but he revamped the program in 2012. It has expanded considerably since then.
“When our customers are satisfied, they talk about the product to their friends and family, and at that time, they send us a name or number,” Garcia said. “We nurture the relationship from there. If we make a sale, that’s good. If not, at least we made friends who believe in our products and they still refer us to their friends.”
Besides the company’s customer referral program, Garcia said many clients are repeat customers, including Joy Hirata, who has been a loyal customer for five years.
“They’re extremely knowledgeable and their windows are a superior product,” Hirata said. “That crew that installs the windows is professional and competent; I highly recommend them.”
Customer Barry Navares also can attest to Windows Hawaii’s products and service.
“I retrofit my whole house with Alii windows,” he said. “Windows Hawaii was trustworthy, and their work ethic was unbelievable. I don’t mind vouching for them because they do excellent work.”