Built for customer satisfaction

By Kyle Galdeira Posted in: BackyardExteriorKitchenRoofing

What is the “x” factor? When it comes to construction and design, the “x” factor represents great customer service. In fact, it means striving to exceed the client’s expectations in all areas. As a fourth-generation, design-build operation, HK Construction has developed a tried-and-true method for helping local families turn dream homes into reality.

This is one of the ways HK Construction differentiates itself from the competition. There are significant opportunities for improved customer service in the highly competitive design-build marketplace, and stellar customer service starts with improved communication and collaboration with the client.


This process begins with open dialogue between the customer, contractor and architect.

HK Construction focuses not only on the services being provided, but also on the relationship fostered with the client. Finishing a job with outstanding quality, and doing so on time and within budget is paramount to every HK Construction project. This is why selecting a contractor with the “x” factor in mind ultimately is in the homeowner’s best interest. The contractor is the expert, therefore, the contractor must use his expertise to identify the needs of the client and offer solutions that add the greatest value.

Ultimately, great customer service simply is the result of excellent communication and collaboration between the contractor and the client. Each customer is unique, so it’s imperative to start the relationship by determining the needs of the client from the get-go and building that bond before the project gets under way.

The skilled designers and builders at HK Construction continue to provide aesthetic, yet practical, upgrades and additions for Hawaii homeowners. Appropriately, the business has been honored as one of the top construction companies in the 2013, 2014, and 2015 edition of The Honolulu Star-Advertiser’s Hawaii’s Best People’s Choice Awards.

A positive first step in determining what can be done to build or enhance one’s dream home is to attend one of HK Construction’s free home-building seminars. Questions will be answered, and those interested also may set up a free on-site assessment.

HK Construction is holding three seminars this week: Thursday, Sept. 24 from 6:30 to 8:30 p.m. at Pearl Country Club; Friday, Sept. 25 from 6:30 to 8:30 p.m. at the Blaisdell Center; and Saturday, Sept. 26 from 11 a.m. to 1 p.m. at the American Savings Bank Financial Services Center in Kahala. Call 841-1800 or 220-4714 for reservations or to get more information on upcoming seminars.

HK CONSTRUCTION
contact // 841-1800
web // HKCHawaii.com