Sharing client success stories

By Hawaii Renovation Posted in: RemodelRenovating

Town & Country Builders LLC (T&CB) is a licensed general contracting design-build firm that has been serving Oahu residents for the past 35 years. The company specializes in custom and package homes, remodels, additions, designer kitchens and bathrooms, Americans With Disability Act (ADA) modifications/improvement, as well as multi-generational homes, and offers full construction services including planning and permitting.

Client success stories, traditionally called case studies, indicate how previous homeowners who hired the firm feel about its work. When previous customers create documented salutations about the attributes of a company’s services, it means the most to the company rendering the service, because then they know that they are doing a good job in satisfying the consumer.

Here is one such client testimony, attesting to this company’s competency and the extensive knowledge it can bring to the project. This particular client was a previous customer in Waialae Iki, who ran into trouble when she hired a ceramic tile contractor to re-tile her deck, only to find that once the work was complete, she encountered continuous water leakage into the home.

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“I was fortunate to have the opportunity to work with Town & Country Builders LLC on a project at my home. The project was, in my opinion, a very difficult one, since it involved solving a leakage problem that was created after I completed the ceramic tile work on my deck. On the surface, it would seem to be fairly routine, however, it was anything but routine, since I hadn’t been able to correct the problem despite two separate attempts over several years with other companies with disastrous results.T&CB is clearly a very experienced builder, and a problem solver who thinks outside the box. The proposal was very fair, based on other bids that were received. They were able to assure me that the company was up to the job, and told me that all would be well. This was important to me, because several other companies that I approached seemed very unsure and told me that, when it came to water issues, they could not guarantee their work. Fortunately for me, John and his extremely competent team were up to the challenge and did an excellent job. In short, the experience was wonderful. The job was a big success, as there have been numerous heavy Kona rains since the project was done, and I am delighted with the results.”

For assistance with the assessment of your home’s condition and recommendations, call the professionals at Town & Country Builders LLC. Call 737-7766 for a free complimentary quotation, or visit online at www.townandcountrybuildersllc.net.

Town & Country Builders is a member of the Better Business Bureau (BBB) with an A+ rating, and is a certified remodeler and winner of the excellence in customer satisfaction award for 2011, 2012 and 2013. The company is also a member of the National Association of Home Builders and The Hawaii Building Industry Association.

TOWN & COUNTRY BUILDERS
contact // 737-7766
web // www.townandcountrybuildersllc.com