Customer-friendly company gives you a say

By Kyle Galdeira Posted in: RemodelRenovating

As its business continues to expand on a foundation of 15-plus years of experience serving Hawaii, CV Construction LLC remains dedicated to providing stellar customer service regardless of how big or small the job is.

Chuan “Sam” He and Victor Yeung make up the company’s “C” and “V,” and while the operation is growing after years of continued success, it remains just the right size necessary for helping local clients with their construction and remodeling needs. As Victor explained, the company is not so big that it loses touch with its mission of providing unsurpassed customer service, yet not too small to prevent it from handling multiple jobs at once — including new house builds, kitchen and bathroom renovations and commercial projects.

“We’re definitely more of a family-oriented company. We consult the customer as opposed to dictating each job,” said Victor, project manager for CV Construction LLC. “We try to help our clients out, and that level of service really sets us apart from the competition.”

Recently CV Construction LLC opened a Kalihi office and showroom to complement its original location, 1018 Smith St., in downtown Honolulu.

“We’re here to stay, we’re not going anywhere,” Victor said of the company’s expansion. “We have really good architects and engineers, and we try to keep everything in-house. By not contracting all the jobs out, we’re able to keep costs down for our clients and give them that peace of mind.”

Victor stresses that with every new construction project or renovation of an existing structure, communication plays an integral role in making the process run smoothly. Victor and his team of experienced builders and planners, who are all either related or close family friends, keep clients apprised through each step of the job.

“It’s a tedious process to renovate a house, whether it’s something simple like remodeling a bathroom or flooring system all the way to building a brand new house,” Victor said. “We help our clients through the process by keeping them informed through each step of the way.

“No project is going to go perfectly, but we try our best to communicate and keep our customers informed. If somebody promises a 100 perfect project, they’re lying — there’s no way you can do that. But, with all the forms of communication we have at our disposal, including email and text messaging, we can make the process go as perfectly as possible.”

Having an experienced contractor involved with the renovation process is key to the success of any project. In addition to securing quality materials necessary to complete the project, the professionals at CV Construction LLC also ensure that the job falls in line with the budget of each customer.

Surpassing customer expectations is a key goal of the skilled staff at CV Construction LLC, which maintains open lines of communication throughout each project so all issues are addressed promptly and properly.

“It’s never too early to start planning for that renovation or new building project,” Victor explained. “We encourage customers to ask questions and show them examples of what we’ve done before through pictures of past projects and examples at our showroom.”

For those looking to create that dream home, CV Construction LLC is offering a special brand-new house build deal for $115 per square foot (minimum of 2,000 square feet). The new build special includes Hardie board siding, laminate flooring and standard plumbing fixtures (restrictions apply).

Photos: Lawrence Tabudlo

CV CONSTRUCTION LLC
contact // 531-3888 • 428-5191